Frequently Asked Questions

Ethics 

 

Sales

 

Usage

 

Ingredients

 

About Our Shampoo

 

 

 

Do you use GMO’s or Palm Oil?

We DO NOT use GMO’s or Palm Oil 

We DO use Roundtable for Sustainable Palm Oil (RSPO) certified Palm Kernel Oil:

 

We use palm kernel oil for its wonderful properties

·  It helps keep the skin moist and wrinkle free.

·  Reduces skin inflammation and helps in curing and preventing several skin disorders such as acne, eczema and psoriasis.

·  Contributes to producing a rich lather. 

 

While it is true a large proportion of palm kernel oil (and palm oil) is produced at the expense of biodiversity and ecosystems in many of the countries it is produced, not all of it is produced through these destructive means.

J.R.LIGGETT'S uses exclusively RSPO palm kernel oil in all of its products.

Most of the organic RSPO palm kernel oil we use comes from both Brazil and Colombia in South America. We also source RSPO certified palm kernel oil from other sources throughout the world, where its production supports indigenous populations. Their crop helps to preserve and protect the areas it comes from. Certified sustainable palm oil (CSPO) and palm kernel oil (CSPKO) are produced by palm oil plantations which have been independently audited and found to comply with the globally agreed upon environmental standards devised by the (Roundtable for Sustainable Palm Oil) RSPO.

Organic palm kernel oil is used in some of our products to increase its lather and hardness. It is also used for its moisturizing properties. It will melt at 80-82 degrees and turn to liquid. This particular oil is refined through organic methods involving mechanical pressing.

J.R.LIGGETT’S entirely supports organic palm kernel oil programs (RSPO), which adhere to strict environmental sustainability programs. As is our standard, the harvester and the manufacturer of the organic palm kernel oil we offer adheres to highly detailed sustainable harvesting protocols with oversight from state and third party environmental programs including EcoSocial, with assistance of the RSPO.

Additionally, we believe that sustainable palm oil is the best choice for the planet. If people were to switch to other oils such as soy (the second largest oil crop), nearly 10 times as much land would be required for the same amount of oil. Proper programs ensure that palm oil is sustainably grown, supports small farmers, and does not contribute to deforestation. An all out boycott would only hurt the small growers that are just trying to make a living, rather than the large corporations. The best we can do is be mindful of our sources and advocate for sustainable palm oil.

J.R.LIGGETT'S is entirely committed to sustainable sourcing and protecting the earth we all share for future generations to enjoy.

 

What is your policy on sustainable sourcing?

We always do our best to incorporate organic and sustainably produced ingredients wherever we can.  For example, the palm kernel oil, jojoba oil, hemp seed oil, argan oil and virgin coconut oil in our products are all grown organically. All of our ingredients are chosen with an eye toward the quality and ethics we have always represented.

 

Is the shampoo bar packaging recyclable or biodegradable?

Our wrappers are made from 100% recycled paper and are both recyclable and 100% bio-degradable.

 

 

Do you do animal testing or use animal products?

NO ANIMAL PRODUCTS USED & NO ANIMAL TESTING EVER!

Where can I purchase your products?

Our products are carried throughout the world. Please visit our store locator to find a retailer near you.

If you are having a hard time finding our products, please request your local stores to carry them. You can find our retail request form HERE.

 

Do you offer free samples or free shipping?

We don't offer free samples, but we do sell .65 oz mini shampoo bars for $1.34.

Occasionally we offer coupons that provide additional discounts to those that subscribe to our newsletter and social media. You may sign up for our mailing list by clicking HERE.

We also offer two shipping specials; if you order two bars with our two-bar bundle, the shipping is $3.00

Orders $60.00 or more receive free shipping.

Click HERE for more information.

 

Why was my credit card declined?

Most of credit cards are declined because “ Neither the ZIP nor the address matches.”  You may have some details on file with your credit card issuer that are not current or accurate.  This type of decline is often from incorrect billing information on file with them.

A secondary possibility is a “Do not honor” response from our credit card processor. Typically, it means insufficient funds, fraud control, or some type of issue with the cardholder’s bank. Please contact your bank for more information.

 

How come my order did not go through but I was still charged?

This happens for debit card transactions.  Transactions declined while using a debit card do not wash out of the system as they normally do for other credit cards.  For some reason, the pre-charge hangs up in the system and is shown as a charge on the customers account even though no charge has gone through.  If this happens please contact us to confirm your order has not gone through.  If it has not, you will need to contact your bank and tell them your order did not go through.  They will simply remove the “charge” from your account.

 

Why have I not recieved and email confirmation of my order?

Please check your spam filter to make sure you are able to receive emails from info@jrliggett.com. If you have not received any emails, it is possible that we have not yet received payment for the order. Please call us at (888) 675-2055 Monday - Friday, 8am - 5pm EST to clarify any concerns with your order.

 

How do I use the shampoo for best results?

Always wet hair and bar first, then rub the bar directly onto your hair until you get the level of lather you want. For long hair bring the rest of your hair up to the top of your head and lather all together. Scrub hair and scalp thoroughly and immediately rinse. Always rinse with warm, not hot, water.

An ACV (apple cider vinegar) wash can be used after shampooing with the bar if you feel a need for it. Mix about a tablespoon of ACV with about a cup of warm water.

After shampooing and rinsing, apply the ACV wash to your hair and let it sit for a couple of minutes, then rinse it out. The smell of vinegar will completely dissipate when your hair is dried. After showering with the ACV rinse, it is often easier to comb your hair than when using commercial leave-in conditioners!

 

How do I deal with hard water?

You can fake soft water by using a baking soda/water rinse. Mix a small amount of baking soda (about a half tablespoon) with a cup or so of warm water and apply it to your dry hair in the shower. Then, before using any hard water on your hair, lather up with the J.R.LIGGETT’S. Next, rinse thoroughly with the hard water. The only time hard water is really an issue is while lathering - it’s fine for a rinse. 

An ACV (apple cider vinegar) wash can be used after shampooing with the bar if you feel a need for it. Mix about a tablespoon of ACV with about a cup of warm water.

After shampooing and rinsing, apply the ACV wash to your hair and let it sit for a couple of minutes, then rinse it out. The smell of vinegar will completely dissipate when your hair is dried. After showering with the ACV rinse, it is often easier to comb your hair than when using commercial leave-in conditioners!

 

Why isn’t the shampoo bar working well for me?

Many people find that there is a transition period after switching to bar shampoo. Your hair and scalp can go through an adjustment period where they learn to balance oil production again, and rid themselves of years of accumulated detergents and chemicals.

An ACV (apple cider vinegar) wash can be used to speed up this process, and as a conditioner when needed. Mix about a tablespoon of ACV with about a cup of warm water.

After shampooing and rinsing, apply the ACV wash to your hair and let it sit for a couple of minutes, then rinse it out. The smell of vinegar will completely dissipate when your hair is dried. After showering with the ACV rinse, it is often easier to comb your hair than when using commercial leave-in conditioners!

This article is very helpful for those with transition questions:

http://www.overthrowmartha.com/2014/03/shampoo-bars-are-they-better.html

For best results, always wet hair and bar first, then rub the bar directly onto your hair until you get the level of lather you want. For long hair bring the rest of your hair up to the top of your head and lather all together. Scrub hair and scalp thoroughly and immediately rinse. Always rinse with warm, not hot, water.

  

What formula is best for my hair? 

There are many factors that affect someone’s hair that we cannot recommend a single formula. A person’s age, climate, hair type, and natural oil-production all come into play, creating a unique environment for our products.

In general we recommend starting of with the Original Formula, as that has been the most widely received over the years. Our .65 oz mini bars offer a wonderful opportunity to experiment with all six varieties without breaking the bank.

With our varied formulas, there is certainly something for everyone! If you find that one formula is not what you hoped it would be, please try another.

 

Is it only for hair?

Our shampoos are very versatile. They also serve as a mild body soap, work wonderfully for all your shaving needs, and are great for washing dishes while camping. It can even serve as a toothpaste in a pinch. Just swipe your toothbrush over the bar and into some baking soda and brush away!

 

Why should I switch to bar shampoo from liquid shampoo?

Your hair needs some of its natural oils to be healthy. Liquid detergent shampoo strips ALL of the oils from your hair, putting your scalp into over drive. This leads to either overproduction of oil, creating oily hair, or underproduction, causing dry scalp and hair. Our shampoo bars normalize a person’s oil secretion and create a better environment for hair that looks and feels healthier.

Since it is not a liquid, each bar offers the approximate number of usages as a 24 ounce bottle of most modern shampoos. The savings can really add up!

 

What is NOT in the shampoo?

  • Sodium Lauryl Sulfate
  • Parabens
  • Sulfates
  • Synthetic Fragrances
  • Animal Products
  • Soy Products
  • Gluten
  • GMO’s
  • Preservatives
  • Artificial Colorants
  • Dairy Products

 

Are your shampoo bars safe for nut allergy sufferers and are they vegan and gluten free?

Our Original and Herbal formulas contain no nut oils. All of our bars are gluten free, soy free, and contain no animal products or peanut oil. For those with sunflower allergies, our Moisturizing formula has no sunflower oil.

 

How does your shampoo lather without sodium lauryl sulfate?

Sodium Lauryl Sulfate (SLS) is the primary lathering ingredient in most liquid shampoos. Our shampoos don’t need SLS because they are made through an entirely different process know as saponification. Our luxurious lather is created by the coconut oil and is enhanced by the palm kernel oil. You can read more about the history and science behind this natural process HERE.

Here is an article about SLS: http://jrliggett.com/newsletters/2010/April-SLS.html

 

I do not want to put chemicals on my body or my pets’ body and although I am interested in using your shampoo, I am concerned about the sodium hydroxide in it. How is this safe?

We use sodium hydroxide (lye) in the production of our shampoo bars. The end product has no sodium hydroxide left because it goes through a chemical transformation called saponification. This is the process of making soap that has been used for hundreds of years. 

We combine food-grade vegetable oils with sodium hydroxide at a specific temperature. The two different ingredients combine to create a totally new product called soap or in our instance shampoo. 

Here is an article about how we make our shampoo: http://www.jrliggett.com/newsletters/articles/soap-saponification.html

 

Are your ingredients organic?

We use mostly natural oils in our products, as there is no direct advantage in using Organic Oils in our manufacturing process. 

When we manufacture our shampoo, all of the oils we use are combined with sodium hydroxide and are chemically changed to the point that the unique properties separating natural from organic are virtually eliminated by nature of the "saponification" process the individual ingredients go through to become a singular new item called soap, or in our instance a shampoo bar (because of the formulation we use). 

By not using organic oils in our formulations we can save customers a great deal of money and not suffer any loss in quality what so ever. Where Organic Oils can make a noticeable difference is when they are taken internally or used topically. We do use Organic Oils in some products like our Foam Face & Body Washes, as well as four of our most popular Bar Shampoos, where they can be used directly. 

In the instance of our Jojoba & Peppermint Shampoos, the Organic Jojoba Oils are added just before the end of the mixing process, so as to keep as much of the original properties of the Organic Oils intact. This is where Organic Oils are used in a proper manner. Where they can be utilized by the body.

 

Where is your Vitamin E derived from?

Our Vitamin E is synthetically derived from Rapeseed Oil.

 

I am sensitive to many fragrances. Could you please tell me what essential oils are used in your bars?

Our fragrances are simply pure essential oils. We use no synthetic fragrances. Our Moisturizing and Coconut & Argan Oil formulas have no fragrances. The Tea Tree & Hemp formula has no fragrance added but does contain tea tree oil. The Original formula contains rose oil, and the Herbal formula contains rosemary, lavender and cedar wood oil. Finally, the Jojoba & Peppermint formula contains peppermint oil.

 

Are J.R.LIGGETT’S shampoo bars safe for color-treated hair?

Our shampoo is safe for most permanently colored hair. Hair colored with henna and also very dark reds may experience some change.

 

What is the pH of J.R.LIGGETT’S Shampoo?

Our shampoo bars are on the alkaline side, but that is good. A pH-balanced shampoo is not ideal since skin itself is not truly acidic and does not need balancing. It does that on its own! The acidic conditions of skin are created by normal secretions from sweat glands and the breakdown of fatty acids on the skin. This creates the acid mantle, a protective natural covering. After you bathe, the skin immediately begins re-secreting this mantle. Unless you are using a shampoo that is extremely acidic or alkaline, you cannot change the natural pH of your skin secretions. 

So called “pH balanced” shampoos are more acidic than natural shampoos, and they achieve this by adding synthetic detergents and chemicals. These additives remove the natural fatty acids and oils from your skin and prevent your skin from balancing its own pH. Our shampoos retain these natural oils and leave your skin healthy and balanced.

 

Does your shampoo have an expiration date?

We tell our resellers the expiration is a year, so they can ensure a fresh stock is always on hand.  Our shampoo will stay fresher, longer, the cooler it is kept.  We recommend freezing any extra bars you have, as it will essentially suspend the aging process of the shampoo. When you take them out, they will be as fresh and effective as when you bought them.

 

What happens to the shampoo when it is not stored in the freezer? 

Our bars keep best when allowed to dry between use. We highly recommend our wooden shampoo shelf for this purpose.

Air and temperature will take its toll over time. It will still be usable but it will first lose its fragrance, then get harder and ultimately turn a darker color. 

These bars are made from all natural oils and have a life span of their own. They live and die as everything else on this planet.

 

What shampoo bar is most comparable to the Ultra Balanced bar?

The Coconut and Argan formula is the closest. It's a good idea to try the different bars as you may find different results with each. Our ingredient list can be found HERE.

 

What shampoo bar is most comparable to the Damaged Hair bar?

The Moisturizing bar is the new formulation of the Damaged Hair bar, but without the fragrance.

 

I find that if your shampoo gets into my eyes the sting is severe.  The list of ingredients has nothing that would cause this to happen. What causes your shampoo to sting my eyes? 

Our shampoos are made with saponified oils that can cause a burning sensation if you get them in your eyes. You won’t go blind but it can be irritating if it happens so please always keep your eyes closed when using any shampoo on your hair and head. Please use care when bathing infants. So called “tear-free” baby shampoo will have the same effect on the eyes, but contains a synthetic numbing agent to mask the stinging.

 

I've purchased several of your shampoo bars online and am bothered by the fact that all of them state 3.5 oz, when in fact, they weigh slightly less fully packaged. Why the weight discrepancy?

Our bars do weigh in at 3.5 oz when first made, but after that they continue to lose moisture and become harder. You will get just as many usages so the actual weight is a bit immaterial. Our bars are entirely different from buying a liquid that does not loose weight being confined by a plastic bottle.