Botanical Horse Shampoo

Shipping Policy

Retail Orders are usually shipped on the same day (or next business day for weekend and holiday orders) but can take up to 1-2 business days to process. All orders are shipped pre-paid through either USPS or UPS. We select the carrier offering the best economy to the destination required, to get our customers’ purchases to them promptly and safely.

Return & Refund Policy

100% Money-Back Guarantee
We want you to love your purchase, and we stand behind the quality of everything we sell. If you’re not completely satisfied, we offer a 100% money-back guarantee on all retail products.

How It Works:

🗓️ Return window: Initiate your return within 10 days of receiving your order.

📦 Product condition: Items can be slightly used but must be returned in original packaging with a receipt or order number.

📝 Tell us why: Please include a short note about why you’re returning the product. Your feedback helps us improve!

💳 Your options: Once we receive and inspect your return, we’ll issue a full refund (minus shipping costs) or offer a replacement—your choice.

🚚 Return shipping: Customers are responsible for return shipping costs.

Have questions? Need help with a return?
Contact us HERE