Customer Service
Customer Service is toll free (888) 675-2055
Our hours are from 8 am – 4 pm EST.
Our customer service e-mail address is: customerservice@jrliggett.com
J.R.LIGGETT’S
973 NH RT 12A,
Cornish, NH 03745
MONEY-BACK GUARANTEE
We want you to love your purchase! If for any reason you’re not satisfied, we offer a money-back guarantee with the following terms:
- Returns must be initiated within 10 days of receiving your order.
- Products may be slightly used, but must be returned with the original packaging and either a receipt or order number.
- Please include a brief note indicating the reason for your return to help us improve.
- Once we receive and inspect your return, a full refund (excluding shipping costs) will be issued to your original form of payment.
If you have any questions about your return, feel free to contact us—we’re here to help!
Shipping Information
Orders are typically processed and shipped within 1–2 business days of purchase. Shipping charges are based on your order and delivery location, and are calculated at checkout. We ship via UPS or USPS, depending on which option is most cost-effective. If your order is being delivered to a P.O. Box or if you have any special shipping requests, please let us know at the time of your order, and we’ll do our best to accommodate. Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.
If you have any questions about shipping, feel free to reach out—we’re happy to help!
RETAIL REQUEST FORM
Printable form to be given to Retail stores, requesting that they carry a specific J.R.LIGGETT’S product and how they can order it for their stores. Download Printable Form
RETAIL ORDER FORM
PDF form that you can print out & fill out, send along with a check or money order that includes shipping charges to the address on the form in order to place an order. You can also include a Master Card or Visa credit card as payment if you like. Retail Mail Order Price Sheet & Form
TIPS AND SUGGESTIONS